시그니처 크루즈 (Signature Cruise)

대변자 Hana | Jul. 28, 2017 10:47

Dear Mr./ Ms. Lacey, Thank you for your question! Kayaking has resumed as normal since 1 May 2017 for both 2 day and 3 day trip on Signature Cruise. If you have any other question please let me know!

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대변자 Cindy | Apr. 10, 2017 11:47

Dear Newman Wong, Thank you for your question. Signature Cruise offers spa on board for sure. We have just emailed you the spa menu - please let me know if you have any questions.

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대변자 Cindy | Mar. 17, 2017 11:31

Dear Wookyung Joo, Thank you for your question! For Signature Cruise, it is possible for 5 adults to take a Family Suite cabin + 1 extra bed. Either this or you can take 2 junior suites side by side with an extra bed which will be more cost saving for you. Best regards,

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대변자 Sunny | Feb. 17, 2017 11:14

Dear Franklin Percy, Thank you so much for your contacting us. On the cruise trip we offer 2 bottle of water in your cabin and drinks and beverages are not included in the tour cost. Thank you! I look forward to hearing from you, Kind regards,

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대변자 Cindy | Oct. 02, 2016 11:24

Dear Mr. Daniel, Thank you very much for contacting us! For your information, private car costs $110/car if you take 2 day trip or $130/car if you take 3 day trip. As November is our peak season and over half of the date are fully booked already, I strongly recommend you to consider booking in advance. Otherwise the cruise may get fully booked quickly. Have a great day!

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대변자 Judy | Sep. 27, 2016 01:57

Dear Wonju, Thank you for your question! The elite family room on Signature Cruise is connecting room and it has 2 double bed in each. I hope this helps! Best regards,

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대변자 Cindy | Sep. 14, 2016 12:45

Dear Aman Bhalla, Thank you for contacting us! I am glad to assist you in arranging a trip to Halong bay in December with Signature cruise. Regarding your question, please no worries that the boat can arrange vegetarian food for you. If you are strict vegetarians (do not eat even seafood, egg, milk) the boat will prepare some dishes with vegetable, mushroom... for you. For the transfer cost, it is US$120 for round trip private 7 seat car for your family. I hope my info would help and kind advise me your room type preference (Junior or Senior) once you are ready to book. At this time being, both Junior and Senior are available on your trip date. Best regards,

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대변자 Cindy | Sep. 04, 2016 05:54

Dear Tankeshwar, Thank you for contacting us! As you are solo travel, you can take a single cabin on boat and surely we can organize a trip for you. If yes, the cost is US$236/Junior single cabin and US$30/person for round trip shuttle bus. I hope my info would help and look forward to hearing your advice for our next arrangement. Should other information needed, please feel free to let me know. Best regards, Cindy (Ms.)

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대변자 Lisa | Aug. 22, 2016 12:21

Dear Sandy, Thank you for contacting us. The cost of Signature does not yet include round trip transfer by shuttle bus. The bus costs $30/person/round trip and we can only pick up from hotels in Hanoi Old Quarter only. Best regards,

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대변자 Lisa | Aug. 04, 2016 03:42

Dear Peter, Thank you for your question! In between the bus service, there will be a quick break time of about 30-60 minutes - where you can see the Bay from a lookout on the land. I hope this addresses your question!

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대변자 Sunny | Aug. 03, 2016 10:08

Dear Danielle, Your family can take either the exclusive or the elite family suite, both will be spacious enough to accommodate your family! About your requirement for food, please no worries as we can offer your daughter with peanut-free menu. Actually peanut oil is not popular in Vietnam. If you have any question please let me know!

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대변자 Sunny | Jul. 25, 2016 10:23

Dear Chew, As you are 2 families with 2 children/ each thus I am afraid that 4 of you can not stay within 01 cabin even for Junior or Senior suite cabin thus you may need to go with 03 cabins for 2 families ( 2 kids - stay at a twin cabin) another 2 kids will share the same beds with parents to save cost. Your cabin cost will charge as 75% based on parents' cabin. An alternative is to take 2 family suites - which will be easier for you to attend to your children. If you have any questions please let me know!

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대변자 Sunny | Jul. 27, 2016 12:24

Dear Leonie, Thank you for contacting us! Signature Cruise's senior suite and family suite are both equipped with private balcony. All cabins are non-smoking but you can smoke while at your balcony or on sundeck (not inside the cabin). I hope that helps!

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대변자 Cindy | Jul. 22, 2016 10:47

Dear Manoela, Many thanks for writing to us. The cost for transfer by shuttle bus is $15/person/way or $30/person/round trip. The bus can only pick up and drop off from hotels inside Hanoi Old Quarter. You can pay a deposit by credit card and the rest can be in whichever currency you prefer (USD or VND). Best regards,

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대변자 Cindy | Jul. 17, 2016 01:15

Dear Jari, Thank you very much for contacting us. If you decide to take the flight at 17:55, you may need to take a private transfer straight back to the airport instead of taking the shuttle bus as the bus gets back to Hanoi around 5:00pm and it is late for your flight. Best regards,

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대변자 Sunny | Jul. 14, 2016 09:41

Dear Lina, Thank you for your contacting us and our shuttle bus cost for Signature cruise is US $ 30 per person for a round trip transfer Hanoi hotel - Halong - Hanoi hotel. However as you are a group of 4, you can get a free upgrade to private car round trip - which offers more comfort and flexibility. If you have any questions please let me know!

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대변자 Cindy | Jul. 13, 2016 10:35

Hi Rosaline, Thank you for your question. Signature Cruise will run as normal during our Lunar New Year period (Jan 26-30, 2016). Please no worries! Best regards,

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대변자 Sunny | Jul. 11, 2016 04:17

Dear Seralee, Thanks for your email and single cabin cost is quite high compare with double or twin share cabin. Please let me know your travel date and if you wish to go for 1 night or 2 nights then I could return to you with the exact cost or try to make the best offer. You can also email us: info@halongbaytours.com for more detailed quotation. Thank you!

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대변자 Sunny | Jul. 11, 2016 04:11

Dear Virginia, Thank you for sending your question and yes, we can arrange shuttle bus transfer for you with cost US $ 30 per person. You can select the transfer service in the Booking form - we have both shuttle bus and private car option available.

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대변자 Sunny | Jul. 11, 2016 04:13

Dear Wendy Naumovski, Thank you for contacting us and we can arrange your transfer together with your Halong Bay cruise trip. Our shuttle bus cost is US $ 30 per person for a round trip transfer Hanoi hotel - Halong - Hanoi hotel. We have also sent you an email with details on transfer and booking the cruise. If you do not yet receive it please let me know! Best regards,

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대변자 Sunny | Jul. 10, 2016 09:08

Hi Seralee, Thank you for contacting us. As you are 3 adults, you can book an exclusive family suite as it has 01 double and 01 single bed - good for 3 persons. I hope this helps!

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대변자 Cindy | Jul. 08, 2016 12:38

Dear Nicole, Thanks for your question! Signature has a family room that can house 3 adults. For your group I suggest you take 3 junior suites (for 6 persons) and 1 family suite (for 3 persons). You can contact us directly: info@halongbaytours.com so we can give you the best rate for your group.

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대변자 Cindy | Jul. 07, 2016 05:27

Hi Julie, Thank you for your question! As your group has 5 adults, I suggest you take either a family suite + a junior suite, or 2 junior suites with extra bed. The maximum capacity a cabin on Signature can hold is 4 adults only. For your information, Signature Cruise is available for charter but with 12 cabins, the cruise may be a bit too much for your group. I suggest you consider Legend Halong Cruise 3 cabins, Amira Cruise 3 cabins, or Valentine Cruise 5 cabins, which are closer match. Best regards,

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