오키드 크루즈 (Orchid Cruise) 2박3일

대변자 Sunny | Jul. 28, 2017 11:31

Dear Ms Lee Jihye, Thank you for your contacting us. As I am not sure if your flight may have delay or not, I suggest you wait until closer to your trip date to confirm your flight details. Also you are arriving in Hanoi at 9:30am which will be rather late for all cruises including Orchid. It takes about 2.5 hours to reach Dinh Vu port from Noi Bai airport. I recommend that you spend the first night in Hanoi and join our cruise in the next day. Thank you! Kind regards, Sunny (Ms)

• 25
• 0
• 답장

대변자 Cindy | Jul. 28, 2017 11:13

Dear Ms. Heather Bonin, Thank you for your question. You will return to Hanoi around 2:00pm after the trip finishes. It takes only 2-2.5 hours to get from the pier to Hanoi via express road. Best regards, Cindy (Ms.)

• 12
• 0
• 답장

대변자 Lisa | Jul. 28, 2017 10:45

Dear Yeiwon CHO, Thank you very much for contacting us. I am glad to inform you we still have available cabins on your trip date. The cost $880 is for 2 cabins and does not include transfer. You can book limousine bus for $40/person OR private car for $135/car for all 4 persons (the bus will be more comfortable). You can add the transfer when you are on booking page (after choosing the room type). Best regards,

• 35
• 0
• 답장

대변자 Lisa | Jul. 11, 2017 03:40

Dear Kibeom Kim, Thank you for your question. You can arrive on time for the cruise for sure. It takes about 30 minutes from Hai Phong Airport to the pier only. Our bus cannot pick up from Hai Phong Airport but we can arrange the private car for you that picks up from Hai Phong Airport. Should you need any further assistance from us, please do not hesitate to ask in advance. Many thanks with best regards, Lisa (Ms.)

• 27
• 0
• 답장

대변자 Lisa | Jun. 14, 2017 10:14

Dear Netter, Thank you for your question and kayaking is included in cruise program and cabin cost already. Best regards, Lisa

• 22
• 0
• 답장

대변자 Sunny | Jun. 14, 2017 10:13

Dear HJ, Thank you for your contacting us and we still can operate if it rains. We only cancel our cruise trip for some of the reason such as typhoon. In case trip cancellation due to bad weather in Halong Bay: The cancellation decision is made by Management Board of Halong Bay on the day of the trip in case of bad weather conditions. In such case, we will make alternative travel arrangement for you on request or offer refund in accordance with the cruise policy. If the trip has yet to take place, full refund of deposit will be made for sure. Kind regards, Sunny (Ms)

• 22
• 0
• 답장

대변자 Sunny | Jun. 09, 2017 03:35

Dear Mr. Ron, Thank you for your email and yes, we can arrange suitable food for you thus please no worries about it. Kind regards, Sunny (Ms)

• 20
• 0
• 답장

대변자 Cindy | Jun. 14, 2017 10:11

Dear Kanchan Bhakoo, Thank you for your email! The cost for shuttle bus (limousine van) is $40/person/round trip with pick up and drop off from Hanoi Old Quarter area. Re the food, all the boats can cater vegetarian food option thus kindly no worries. Best regards, Cindy (Ms.)

• 33
• 0
• 답장

대변자 Cindy | Jun. 14, 2017 10:09

Dear Joe Reid, Thank you for your email! However, as I have checked, Orchid cruise is fully booked on 18 July thus can you change the date to 19 instead? If yes, you can flight to Hai Phong instead of Hanoi to save time for driving. It is only about 30 minutes from Hai Phong airport to Orchid cruise pier. Besides, we can surely arrange one way transfer to Hanoi after cruise has finished. Best regards, Cindy (Ms.)

• 32
• 0
• 답장

대변자 Sunny | Jun. 14, 2017 10:07

Dear So-Jeong Kim, Thank you for your email and our cost for one way transfer from Haiphong airport to Orchid cruise is US $ 29 per one way by private 4 seat car for 2 persons. I am so sorry as our cost at US $ 20 per car is our old cost and transfer cost has risen recently. I highly recommend you to book the flight depart at 08.30AM just in case of the flight delay. It is around 30 minutes transfer from Haiphong airport to Orchid cruise. The cruise will leave the pier at around noon time 11.30 - 12.00 as latest time. At the moment, we still have 01 Suite balcony cabin available on your trip date- 18June for 2days 1night with the cost at US $ 360 for 2 persons travelling. May I know if you need the return trip back to Hanoi? if yes, you can consider our shuttle bus with the cost at US $ 20 per person. Thank you! I look forward to hearing from you, Kind regards, Sunny (Ms)

• 56
• 0
• 답장

대변자 Lisa | Jun. 14, 2017 10:08

Dear Cho Minsuk, Thank you for your question. May I know which airport you are arriving to? If it is Hai Phong Airport, we can pick you up from the airport and the fee is only $29/car and it's about 10km away from the pier. If you are arriving at Hanoi Airport, the cost will be higher and the ride takes about 3 hours. I hope to hear from you soon!

• 25
• 0
• 답장

대변자 Lisa | May. 12, 2017 01:01

Dear Terry, Thank you for your question. Actually Hanoi Old Quarter covers a very large area where most hotels are based anyway. There is no mandatory hotel you need to stay in and you can let me know your hotel name so I can confirm with you the pick up time? Best regards,

• 35
• 0
• 답장

대변자 Lisa | May. 12, 2017 12:59

Dear Jun Yu Gwee, Thank you very much for contacting us with your question. All cabins on Orchid has bathtub (and also private balcony) - this is a special feature that only Orchid cruise has. We can arrange private car at costs $110 for direct transfer from Hai Phong to Ninh Binh. Best regards,

• 25
• 0
• 답장

대변자 Lisa | May. 09, 2017 12:07

Dear Ms. Megan, Thank you for your question. We can arrange one way luxury bus for you for sure and the cost is $20/person. We can also arrange private transfer from Hai Phong to Ninh Binh as you requested by private car, can you advise me how many persons there are in your group so we can better assist you? Best regards, Lisa (Ms.)

• 33
• 0
• 답장

대변자 Lisa | Apr. 17, 2017 10:22

Dear Glynn Howell, Thank you for your question. As we use the express freeway for Orchid cruise, the journey from Hanoi will take you 2.5 hour only. Also the bus is luxury minivan as you already said. If you have any questions please let me know! Lisa (Ms.)

• 33
• 0
• 답장

대변자 Cindy | Apr. 05, 2017 11:09

Dear Ms. Jaeyeon Lee, Thank you for your question. A private MPV will be more private, but the shuttle bus seat is also very comfortable as it's luxury limousine. If you prefer privacy I suggest you go with a private car. If you don't mind the bus going around picking up a few other passengers, the bus is very comfortable as well. Time-wise both are the same.

• 45
• 0
• 답장

대변자 Trang | Mar. 29, 2017 11:37

Dear Mr. Anthony, Thank you for your question. As Orchid bus is luxury limousine the price is quite higher than other shuttle bus service ($40/person/round trip) but you will surely enjoy the extra luxury. The bus can pick up and drop off from Hanoi Old Quarter area. You will be back to Hanoi around 2:00-2:30pm as it takes only 2.5 hours (or faster) for the transfer each way.

• 38
• 0
• 답장

대변자 Lisa | Mar. 29, 2017 11:33

Dear Sena, Thank you for contacting us! The $40 cost is for luxury limousine bus - I believe you will enjoy the ride. Kayaking is already included in cruise cost. Best regards,

• 26
• 0
• 답장

대변자 Sunny | Mar. 17, 2017 11:27

Dear Ms. Natasha, Thank you very much for contacting us with your question. You can surely arrive on time for the cruise as it takes only 20 minute from Hai Phong airport to the cruise pier. We can arrange a private car that picks up from the airport to the pier for $30/SUV for 4 adults or $20/sedan for 2 adults. If you have any other questions please let me know.

• 35
• 0
• 답장

대변자 Cindy | Mar. 16, 2017 06:10

Dear Ms. Jennifer, Thank you for your question It is correct that July is in monsoon season and there are chances that the trip can get cancelled due to bad weather. However, as per our experience July is still a good month to visit Halong Bay (bright and sunny for great activities), and the chance is very slim. Re your flight, you surely have enough time to take flight as it is only 2 hours driving from Hai Phong to Hanoi and you would arrive back hotel at 2pm then you can take a taxi to the airport for your flight. I hope my info would be helpful thus kindly share with me your idea for our further assistance. Best regards,

• 53
• 0
• 답장

대변자 Sunny | Mar. 16, 2017 06:07

Dear Deepak, Thank you so much for your contacting us and please kindly find my comments below: - Actually we offer free of charge for kid under 5 years old, however this policy only offer for 1 kid per 2 adults thus if you are travelling with 2 kids, the second kid will need to pay 50% of an adult cost. By the way, as your travelling with 2 little kids thus I highly recommend you to spend 2 days 1night cruise option instead of 3days 2nights as they are too small to join the second day. As on the second day, you will need to move to another boat (small boat) for cruise further and only return to the big boat in the late afternoon. Thanks for your kind notice and understanding! - About the transfer, our shuttle bus can only do pick up and drop off within Hanoi Center/ Hanoi Old Quarter thus our bus can not drop you off at Cat Bi airport. Therefore, you can consider to go with one way shuttle bus + taxi transfer to Cat Bi airport on your own OR you can go with a private car transfer round trip. The detailed pricing has been emailed to you. Thank you! I look forward to hearing from you, Kind regards,

• 25
• 0
• 답장

대변자 Sunny | Mar. 16, 2017 06:03

Dear Gary Callister, Thank you so much for your question. The price as you see does not include pick up and drop off, and our shuttle bus only do pick up and drop off within Hanoi Center/ Hanoi Old Quarter area. The cost is $40/person/round trip by luxury minivan. There is overnight parking available at the pier in case you wish to drive yourself, we will send you an instruction map in such case. I look forward to hear from you, Kind regards, Sunny (Ms)

• 52
• 0
• 답장

대변자 Sunny | Mar. 16, 2017 05:54

Dear Jihye, Thank you for your contacting us and please kindly find my comments as below for your requirement: - It is alright for you to join Orchid cruise on 04May as it is around 40 mins transfer by private cost (US $ 40 per private 4 seat car/ one way transfer) - After the cruise tour, you want to get back to Hanoi, then you could join our one way shuttle bus transfer Orchid cruise - Hanoi with the cost at US $ 20 per person. You can book the bus + private car transfer together with the cruise trip. - Orchid cruise cost: US $ 350 for 2 persons sharing 01 Suite balcony cabin for 2days 1night. - Kayaking is not included with extra charge at US $ 10 per person. If you have any question please let me know! Kind regards,

• 36
• 0
• 답장

대변자 Hana | Feb. 21, 2017 01:24

Dear Mr. Walter, Thank you very much for your question. We can arrange you a private car that picks up in Hanoi and drop off at Hanoi airport on the final day of the trip. The cost is $150 for 3 day 2 night use of car following this route. You will reach the airport at 2:30pm approximately so you will have enough time for the flight for sure. Best regards,

• 60
• 0
• 답장

대변자 Kate | Feb. 16, 2017 12:21

Dear Haryung, Thank you very much for contacting us. Orchid cruise does not visit Titop Island. If you wish to visit Titop you can also consider Glory and Pelican cruise. Best regards,

• 51
• 0
• 답장

대변자 Lisa | Feb. 16, 2017 12:22

Dear Mr. Jose, Thank you very much for contacting us. We have emailed you with details for your transfer. As Orchid cruise departs from Hai Phong, it takes only 2.5 hour if you drive straight from the airport so you will not have any problems meeting the departure time of the cruise. We are so glad to welcome you to Hanoi and Halong Bay, seeing how far Peru is from Vietnam and wish you the best of your trip.

• 60
• 0
• 답장

대변자 Sunny | Feb. 16, 2017 12:26

Dear Ms. Susan, Thank you for contacting us. The bus can surely pick you up from Somerset Hotel, pick up time is between 9:30am and 10:00am. The cost is $40/person/round trip bus - by luxury limousine. There is wifi on board but the signal may not be stable as you are at sea. Thank you for your understanding in advance!

• 55
• 0
• 답장

대변자 Sunny | Feb. 16, 2017 12:28

Dear Gabe, Thank you for your email. You can surely book a normal suite cabin with an extra mattress set up inside the cabin. We have contacted you by email with further information how you can book your trip this way. Best regards,

• 25
• 0
• 답장

대변자 Lisa | Feb. 02, 2017 04:16

Dear Mr. Paul, Thank you for contacting us and we are delighted to know you will be visiting Halong Bay this July. Your family of 5 can take a family cabin or 2 adjacent cabin and we can place an extra mattress for your younger child in one of the two cabins. The latter options will cost a bit less and detailed price has been sent to your email address. If you have any other question please let me know!

• 6
• 1
• 답장

대변자 Sunny | Feb. 02, 2017 04:11

Dear Trinh Nguyen, Thank you so much for your email and if you are a family of 4, please consider our Family suite cabin for 4 persons. We can only offer 3days 2nights trip at the moment. Thank you! The cost for family suite for 4 persons have been sent to your email as our best offer. If you take 2 side by side cabins instead the price is a bit less. Shuttle luxury minivan transfer cost US $ 40 per person for round trip transfer Hanoi hotel - Halong - Hanoi hotel with pick up and see off within Hanoi Center/ Hanoi Old Quarter area. If you have any questions please let me know! Kind regards,

• 8
• 0
• 답장

대변자 Hana | Oct. 26, 2016 11:38

Thank you so much for contacting with us. As I have checked, our Orchid Cruise is available on your trip date. Its cost: $604/Suite balcony cabin for 3 days 2 nights + $40/person for shuttle bus round trip. Our shuttle bus can do pick up and drop off you at Mercure Hanoi La Gare Hotel thus please no worries. (just for your information your hotel is near the train station and about 10 minutes from the Old Quarter).

• 46
• 0
• 답장

대변자 Lisa | Oct. 23, 2016 12:27

Dear Ms. Katherine, Thank you very much for your question. Kayaking cost is already included on Orchid trip, both 2 day and 3 day trip. If you have any other questions please let me know!

• 35
• 0
• 답장

대변자 Lisa | Oct. 18, 2016 01:38

Dear Ms. Gabriella, Thank you for contacting us. The cost for transfer is $40/person/round trip by luxury minivan for Orchid Cruise. Please let me know if you have any questions! Best regards,

• 26
• 0
• 답장

대변자 Cindy | Oct. 19, 2016 01:51

Dear Neto, Thank you so much for your contacting us however we are so sorry as this cruise full booked on your trip date thus please kindly consider if you could change your travel date to one day later or earlier? Please feel free to email or call us in case you need further information. If rooms are available, you can always choose to take premium balcony cabin on the second level with better view. I look forward to hear from you, Kind regards, Halong Bay Tours,

• 23
• 0
• 답장

대변자 Cindy | Oct. 19, 2016 01:58

Dear Stephan, Thank you for your email and please kindly find my comments as below: - Our cost for round trip Hanoi airport -Halong - Hanoi city center is US $ 150 for 2 days1night/ private 4 seat car transfer - You can take one way private pick up from airport and return by luxury minivan, the cost is $130 in this case. It's best if you can fly to Hai Phong which is just 20 minutes from Orchid pier, that will save a considerable transfer cost for you! Should you need any further assistance, please feel free to let me know. It's my pleasure to help! With my best regards, Cindy (Ms)

• 78
• 1
• 답장

대변자 Lisa | Oct. 08, 2016 11:01

Dear Ms. Jacqueline, Thank you for contacting us. May I know if you are interested in 2 day or 3 day trip so I can send you the full itinerary? For your information, this is a brand new cruise with unique routing that departs from Hai Phong instead of Tuan Chau, meaning you have to spend less time on the road (only 3 hours instead of 4 hours)- its itinerary is the most unique in Halong Bay. All cabins are spacious 36sqm and have private balcony, promising a comfortable and pleasant trip. I hope this information is helpful and please let me know if you have any questions!

• 27
• 0
• 답장

대변자 Lisa | Sep. 27, 2016 01:31

Dear Ms. Alicia, Thank you very much for contacting us! May I know your preferred trip date so I can work out the best price and promotion/ hotel combo for your group? As your group is 7 it is best to arrange a private minivan for transfer to Halong Bay (cost $150) and we can surely pick you up from Movenpick hotel. If you have any question please let me know!

• 27
• 1
• 답장

대변자 Sunny | Sep. 27, 2016 01:49

Dear Annette Sgro, Thank you so much for your email and our Orchid cruise start operation in the beginning of this Nov (we already got booking during this time of period) thus please no worries about it and please kindly let me know about your group size and if you wish to spend 2days 1night or 3days 2nights on board? As soon as I received your information, I will return with more detail. Thank you! I look forward to hear from you, Kind regards,

• 37
• 0
• 답장